Contact Us

Thank you for choosing Craftvoro. If you have questions about a product, an existing order, shipping, delivery, returns, refunds, or product use, please contact us using the information below.

Customer Support

  • Customer Service Email: service@craftvoro.com

  • Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)

  • Estimated Response Time: Within 1–2 business days

Customer service is unavailable on weekends and public holidays. Enquiries received outside our support hours will be reviewed on the next business day.

Order Enquiries

When contacting us about an existing order, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of your question or issue

  • Clear photographs or a short video if the product arrived damaged, defective, incomplete, or incorrect

Providing this information will help our customer service team review your request more efficiently.

Company Information

  • Company Name: Chengdu Yuyao Xinsheng Network Technology Co., Ltd.

  • Registered Address: Room 204, No. 3, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan, China

  • Customer Service Email: service@craftvoro.com

  • Brand Website: https://craftvoro.com

Important Return Notice

Our registered address is not a return facility.

Please do not send products to the registered address unless our customer service team has provided written confirmation that it is the correct return destination. Returns sent without authorization may be delayed, refused, or returned to the sender.

Frequently Asked Questions

For quick information about orders, shipping, product use, cancellations, returns, and refunds, please visit our FAQ page.