Refund & Return Policy
Refund & Return Policy
Last Updated: September 21, 2026
We want customers to understand the return process before purchasing. This policy applies to purchases made directly through the Craftvoro website and does not limit mandatory consumer rights.
1. 30-Day Return Period
You have 30 days after confirmed delivery to request an eligible return.
To meet the return deadline, email service@craftvoro.com within the 30-day period.
Returns sent without prior authorization may not be accepted.
2. Return Eligibility
For a change-of-mind return, the product must be:
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Unused
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Undamaged
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In the same condition in which it was received
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In its original packaging
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Complete with all accessories
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Complete with the stylus, cords, manuals, and inserts originally included
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Accompanied by proof of purchase
Reasonable inspection that does not damage or materially use the product will not by itself invalidate rights provided under applicable law.
3. Non-Returnable Products
Unless a product is defective or applicable law requires otherwise, we cannot accept returns of:
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Personalized or customized products
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Gift cards
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Products marked “final sale” before purchase
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Products damaged through misuse
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Products damaged through unauthorized modification
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Products damaged through improper storage
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Products damaged because instructions or warnings were not followed
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Products missing important accessories or components
4. How to Request a Return
To request a return, email service@craftvoro.com and include:
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Your order number
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The email address used at checkout
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The product you wish to return
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The reason for the return
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Photographs or a short video where relevant
If the return is approved, we will provide:
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The correct return destination
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Packaging instructions
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Shipping instructions
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Any additional information required to process the return
5. Return Address
Please do not send returns to our registered company address. The registered address listed on our website is not a retail store, warehouse, or return facility.
Return destinations may vary depending on the product, fulfillment location, and customer’s location. After your return request has been reviewed and approved, our customer service team will provide the correct return address and return instructions by email.
Returns sent without prior authorization, or sent to an incorrect or unauthorized address, may not be received or processed. Craftvoro is not responsible for packages sent to an address that was not provided or approved by our customer service team, except where applicable law requires otherwise.
Contact service@craftvoro.com and obtain return authorization before sending any item.
6. Return Shipping Costs
For an approved change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise.
For a confirmed damaged, defective, incorrect, or incomplete order, Craftvoro will provide an appropriate remedy and cover reasonable return shipping when a return is required.
Original shipping charges are normally non-refundable for change-of-mind returns.
Original shipping charges may be refunded when:
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The product was defective
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The wrong product was delivered
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The order arrived materially incomplete
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The order was cancelled as permitted
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Applicable law requires a refund
7. Damaged, Defective, Incorrect, or Incomplete Products
Contact service@craftvoro.com as soon as reasonably possible and preferably within 7 days after delivery.
Please provide your order number and clear photographs or a short video showing the product and packaging.
Depending on the issue, we may offer:
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Troubleshooting assistance
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Replacement parts
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A replacement product
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A partial refund
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A full refund
The preferred seven-day reporting period helps us investigate the issue and does not reduce statutory consumer rights.
8. Exchanges
We do not guarantee direct exchanges.
When a direct exchange is unavailable, the fastest option may be to:
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Request a return for the eligible product.
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Wait for the return to be approved.
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Place a new order for the preferred product.
9. Return Packaging and Tracking
Customers must package returned products carefully to prevent damage during transit.
For customer-arranged returns, we recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.
We are not responsible for a customer-arranged return that is lost or damaged before reaching the authorized return destination, except where required by law.
10. Return Inspection
After we receive the returned product, we will inspect it and notify you by email whether the refund has been approved or declined.
Where permitted by law, a refund may be reduced or refused if:
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The product has been used beyond reasonable inspection
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The product is damaged for reasons not attributable to Craftvoro
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Accessories, components, manuals, or original packaging are missing
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The product shows signs of unauthorized alteration or modification
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The original product has been replaced with a different item
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The return does not meet the authorized return conditions
Any deduction will be based on the condition of the returned product and will not limit rights available under applicable consumer law.
11. Refund Processing Time
If the refund is approved, it will be issued to the original payment method within 5–10 business days after approval.
After Craftvoro issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This additional processing period is controlled by the payment provider and is not included in Craftvoro’s refund processing time.
If more than 15 business days have passed since we confirmed that your refund was approved, contact service@craftvoro.com with your order number.
12. Order Changes and Cancellations
Order changes or cancellation requests must be sent within 12 hours after the order is placed.
We cannot guarantee cancellation after processing or shipment begins.
If the order has already shipped, the standard return process will apply after delivery.
13. Refunds for Cancelled Orders
If an order is successfully cancelled before shipment, any collected payment will be refunded to the original payment method.
The refund will normally be issued within 10 business days after cancellation approval, although the payment provider may require additional processing time.
14. Contact Information
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Customer Service Email: service@craftvoro.com
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Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)
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Estimated Response Time: Within 1–2 business days
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Company Name: Chengdu Yuyao Xinsheng Network Technology Co., Ltd.
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Registered Address: Room 204, No. 3, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan, China
The registered company address is not a return facility. Contact customer service and obtain authorization before sending any return.