Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy explains how Craftvoro, operated by Chengdu Yuyao Xinsheng Network Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit our website, interact with our advertising, contact us, or place an order.

1. Personal Information We Collect

Depending on how you interact with Craftvoro, we may collect:

Contact Information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

  • Products ordered

  • Order value

  • Order status

  • Shipping method

  • Tracking information

  • Return and refund information

Device and Website Information

  • IP address

  • Browser type

  • Device type

  • Device identifiers

  • Approximate location

  • Time zone

  • Cookie identifiers

  • Website activity

  • Advertising interactions

  • Referring website or advertisement

Customer Service Information

  • Messages sent to customer support

  • Product photographs or videos

  • Reviews

  • Return requests

  • Complaint information

Payment information is processed by payment providers. We may receive limited transaction information, but customers should not send complete payment card details to customer service.

2. How We Use Personal Information

We may use personal information to:

  • Process payments and orders

  • Arrange shipping and delivery

  • Provide tracking information

  • Process returns and refunds

  • Respond to customer enquiries

  • Provide customer support

  • Prevent fraud and maintain security

  • Improve our website and services

  • Remember customer preferences

  • Measure website and advertising performance

  • Attribute visits or purchases to advertising campaigns

  • Provide marketing where permitted

  • Meet legal, accounting, and regulatory obligations

3. Cookies and Similar Technologies

We and our service providers may use:

  • Cookies

  • Pixels

  • Tags

  • Scripts

  • Local storage

  • Device identifiers

  • Similar tracking technologies

These technologies may support:

  • Essential website functions

  • Shopping cart functions

  • Checkout

  • Security

  • Fraud prevention

  • Customer preferences

  • Analytics

  • Advertising measurement

  • Interest-based advertising where permitted

Where required by law, non-essential technologies will be activated only after valid consent.

Customers can manage available choices through our cookie banner or privacy controls.

4. AppLovin Advertising Technology

We may use AppLovin advertising services, including pixels or related technologies, to:

  • Measure advertising performance

  • Attribute website visits or purchases

  • Prevent advertising fraud

  • Understand campaign activity

  • Improve advertising performance

Depending on your location and privacy choices, AppLovin may receive information including:

  • IP address

  • Browser or device identifiers

  • Advertising interactions

  • Website activity

  • Configured purchase-event information

We do not intend to provide AppLovin with:

  • Complete payment card information

  • Government-issued identification numbers

  • Account passwords

  • Precise geolocation

  • Health information

  • Information known to relate to a child

For more information about AppLovin’s collection and use of information, visit:

https://legal.applovin.com/privacy

Where required, we identify AppLovin in our cookie banner, request consent before activating non-essential AppLovin technologies, respect applicable privacy choices, and provide a way to withdraw consent.

5. How We Disclose Personal Information

We may disclose relevant information to service providers that help us operate our business, including:

  • Shopify and website hosting providers

  • Payment processors

  • Order fulfillment providers

  • Warehouses

  • Delivery and logistics companies

  • Customer support providers

  • Security and fraud-prevention providers

  • Analytics providers

  • Advertising partners

  • Professional advisers

  • Government authorities where legally required

Service providers receive information only for the services they perform and are expected to handle it according to contractual and legal obligations.

6. Targeted Advertising and Privacy Choices

Depending on applicable law, disclosure of identifiers or website activity to advertising partners may be considered:

  • A sale of personal information

  • Sharing of personal information

  • Processing for targeted advertising

This may apply even when no money is exchanged.

Where applicable, customers may opt out through:

  • Our cookie settings

  • Our privacy choices page

  • A recognized browser or device privacy signal

  • An email request to service@craftvoro.com

We will honor legally required privacy choices where applicable and properly configured.

7. Children’s Privacy

Our website, checkout, and advertising are intended for adults purchasing products for children.

We do not knowingly:

  • Collect personal information directly from children

  • Allow children to place orders

  • Use AppLovin services in connection with users known to be children

  • Send information known to relate to a child to AppLovin

Children should not create accounts, submit website forms, or place orders.

If you believe a child has provided personal information, contact service@craftvoro.com so we can review and delete the information where required.

8. Marketing Communications

Where permitted, we may send information about products, offers, or store updates.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or contacting service@craftvoro.com.

Unsubscribing from marketing does not prevent transactional messages concerning orders, shipping, returns, security, or customer service.

9. Legal Bases for EEA and UK Users

Where applicable, we process personal information based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent

Where processing relies on consent, you may withdraw that consent without affecting processing that occurred before withdrawal.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion

  • Request a portable copy

  • Restrict certain processing

  • Object to certain processing

  • Withdraw consent

  • Opt out of sale, sharing, or targeted advertising

  • Appeal a privacy decision

  • Submit a complaint to a privacy regulator

To exercise an applicable right, contact service@craftvoro.com.

We may request information necessary to verify your identity before completing a request.

11. Data Retention

We retain personal information only as long as reasonably necessary for purposes including:

  • Completing orders

  • Providing customer support

  • Processing returns and refunds

  • Maintaining tax and accounting records

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements

  • Meeting legal obligations

Retention periods vary depending on the information and applicable law.

12. International Data Transfers

Our company and service providers may process personal information in countries other than the customer’s country of residence.

Where required, we use appropriate safeguards for international transfers.

13. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Loss

  • Misuse

  • Unauthorized access

  • Unauthorized disclosure

  • Alteration

  • Destruction

No internet transmission or storage system can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Business practices

  • Website technology

  • Advertising services

  • Legal requirements

  • Service providers

The revised version will be posted with an updated date. Additional notice will be provided where required by law.

15. Contact Information

For privacy questions, complaints, or applicable data requests, contact:

  • Customer Service Email: service@craftvoro.com

  • Company Name: Chengdu Yuyao Xinsheng Network Technology Co., Ltd.

  • Registered Address: Room 204, No. 3, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan, China

  • Website: https://craftvoro.com