Frequently Asked Questions

Welcome to the Craftvoro Help Center. If your question is not answered below, contact us at service@craftvoro.com.

Orders and Payment

What payment methods do you accept?

The payment methods currently available are displayed during checkout. Availability may vary depending on your country, currency, payment provider, or device.

How will I know my order was received?

An order confirmation will be sent to the email address used during checkout.

If you do not see the email, check your spam, junk, or promotions folders.

Can I change or cancel my order?

Contact service@craftvoro.com within 12 hours after placing your order.

We will try to assist, but changes and cancellations cannot be guaranteed after processing or shipment begins.

Can I change my delivery address?

Contact us within 12 hours after placing the order.

We cannot guarantee an address change after processing begins. Customers may be responsible for additional costs caused by an incorrect or incomplete address where permitted by law.

Shipping and Delivery

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

How long does shipping take?

Standard delivery is generally estimated at 7–15 business days after dispatch.

A destination-specific estimate displayed on the product page or during checkout will take priority.

Do you ship internationally?

Available shipping destinations and shipping options are displayed during checkout.

Some products or destinations may be restricted because of carrier limitations, customs requirements, or local regulations.

How do I track my order?

When tracking is available, we will send a shipping confirmation email containing the tracking number.

Tracking may take up to 72 hours after dispatch to show its first update.

What should I do if my package is delayed?

Contact service@craftvoro.com if:

• Tracking has not updated for 10 business days.

• The estimated delivery period has passed.

• The carrier reports an unexpected problem.

Include your order number, tracking number, and confirmed delivery address.

What if tracking says delivered but I cannot find my package?

Please:

1. Check the delivery address.

2. Ask household members or neighbors.

3. Look around the delivery location.

4. Contact the local carrier.

5. Contact service@craftvoro.com if the package remains missing.

Products and Use

What products does Craftvoro sell?

Craftvoro offers LCD writing tablets, magnetic drawing boards, and related drawing products and accessories.

Designs, colors, sizes, age guidance, and features vary by product.

Are all items shown in product photographs included?

Only items expressly listed under the product’s package contents are included.

Decorative props, furniture, books, toys, and lifestyle accessories shown in photographs are not included unless stated.

Will the product look exactly like the photograph?

We make reasonable efforts to present products accurately. Minor color differences may occur because of lighting, photography, manufacturing batches, and device display settings.

Do Craftvoro products guarantee educational results?

No.

Our products provide a reusable surface for drawing, doodling, letter practice, shapes, and everyday activities. We do not guarantee improvements in intelligence, grades, handwriting, concentration, creativity, behavior, or development.

Should children be supervised?

Follow the age guidance and warnings on the applicable product page and packaging.

Adult supervision may be required, particularly when a product contains small parts, batteries, magnets, cords, or detachable accessories.

What should I do if the product becomes damaged?

Stop using the product if it becomes damaged or presents a possible safety concern.

Contact service@craftvoro.com if the item arrived damaged or defective.

Returns and Refunds

What is the return period?

You have 30 days after confirmed delivery to request an eligible return.

How do I request a return?

Email service@craftvoro.com with:

• Your order number

• The product you wish to return

• The reason for the return

• Photographs or a video where relevant

Wait for authorization and the correct return destination before shipping the product.

Can I send my return to the registered company address?

No.

The registered company address is not a return facility unless our customer service team expressly confirms otherwise in writing.

Who pays for return shipping?

Customers generally pay return shipping for approved change-of-mind returns.

We cover reasonable return shipping where a return is required because the product is confirmed damaged, defective, incorrect, or incomplete, subject to applicable law.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the funds.

What should I do if my order arrives damaged, incorrect, or incomplete?

Contact service@craftvoro.com as soon as reasonably possible and preferably within 7 days after delivery.

Include your order number and clear photographs or a short video of the product and packaging.

Privacy and Advertising

Is the Craftvoro store intended for children to use directly?

No.

Our website, checkout, and advertising are intended for adults purchasing products for children. We do not knowingly collect personal information directly from children.

How can I manage cookie or advertising preferences?

Use the cookie banner or privacy controls available on our website.

You may also contact service@craftvoro.com for assistance with applicable privacy rights.

Customer Support

How can I contact Craftvoro?

• Email: service@craftvoro.com

• Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)

• Estimated Response Time: Within 1–2 business days