Shipping Policy

Shipping Policy

Last Updated: September 21, 2026

This Shipping Policy explains how Craftvoro processes and delivers orders. It should be read together with our Terms of Service and Refund & Return Policy.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing may take longer during:

  • Peak shopping periods

  • Product launches

  • Public holidays

  • Payment verification

  • Address verification

  • Unexpected inventory changes

You will receive a shipping confirmation email after your order has been dispatched.

2. Shipping Destinations

Available shipping destinations are shown during checkout.

Some products or destinations may be unavailable because of carrier limitations, customs restrictions, product regulations, or other delivery requirements.

If we cannot ship your order to the address provided, we will contact you and issue an appropriate refund for any items that cannot be delivered.

3. Shipping Charges

Orders with a subtotal of $49 USD or more qualify for free standard shipping.

For orders under $49 USD, any applicable shipping charges will be displayed at checkout before payment. Available shipping methods and charges may vary depending on the destination, package size, weight, and order contents.

The qualifying order value is calculated after discounts and before taxes. Customs duties, import taxes, local handling fees, and optional expedited shipping charges are not included in the free standard shipping offer.

The total shipping charge displayed during checkout is the authoritative shipping charge for your order.

4. Estimated Delivery Time

Standard delivery is generally estimated at 7–15 business days after dispatch.

Delivery time depends on:

  • Destination country or region

  • Carrier availability

  • Customs processing

  • Local delivery services

  • Severe weather

  • Public holidays

  • Peak shopping periods

Delivery estimates are not guaranteed arrival dates.

If a different delivery estimate is displayed on the applicable product page or during checkout for your destination, that more specific estimate will apply.

5. Tracking Information

When tracking is available, a shipping confirmation email containing the tracking number will be sent to the email address used at checkout.

Tracking information may take up to 72 hours after dispatch to show its first update.

Some international postal partners provide limited tracking until the package reaches the destination country or local delivery network.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact service@craftvoro.com within 12 hours after placing the order.

We cannot guarantee address changes after processing or shipment begins.

Where permitted by law, customers may be responsible for additional delivery or reshipping costs caused by:

  • An incorrect address

  • An incomplete address

  • An unavailable recipient

  • Refusal to accept the delivery

  • Failure to collect the package from the carrier

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or handling charges unless checkout states that these charges are included.

These charges are determined by the destination country and may be the customer’s responsibility where permitted by law.

Customs inspections may also cause delivery delays.

8. Delayed Packages

If tracking has not updated for 10 business days, or the estimated delivery period has passed, contact service@craftvoro.com.

Please provide:

  • Your order number

  • Your tracking number

  • The delivery address

  • A description of the issue

We may ask you to check with household members, neighbors, the local delivery office, or the carrier before an investigation is opened.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the delivery address is correct.

  2. Check with household members or neighbors.

  3. Look around the delivery location.

  4. Contact the local carrier.

  5. Contact service@craftvoro.com if the package remains missing.

Replacement or refund eligibility will depend on the carrier investigation, the circumstances of delivery, and applicable law.

10. Lost Packages

If a carrier confirms that a package was lost in transit, we will provide an appropriate remedy, which may include:

  • A replacement

  • Reshipment

  • A refund

The available remedy will depend on inventory, the order circumstances, and applicable law.

11. Damaged, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact service@craftvoro.com as soon as reasonably possible and preferably within 7 days after delivery.

Include:

  • Your order number

  • Photographs of the item

  • Photographs of the packaging

  • A short video where helpful

  • A description of the problem

The preferred seven-day reporting period helps us investigate the issue and does not reduce statutory consumer rights.

12. Split Shipments

Items from one order may be shipped separately.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because we divide the order into multiple shipments.

13. Contact Information

  • Customer Service Email: service@craftvoro.com

  • Support Hours: Monday–Saturday, 9:00 AM–6:00 PM (U.S. Eastern Time)

  • Estimated Response Time: Within 1–2 business days

  • Company Name: Chengdu Yuyao Xinsheng Network Technology Co., Ltd.

  • Registered Address: Room 204, No. 3, No. 198 Jinxing North Road, Wuhou District, Chengdu, Sichuan, China

The registered company address is not a return facility. Contact customer service before sending any return.